Online Help | Desktop App

SSP Search Log

In the Logs > SSP Search section, you can view the statistics collected each time an SSP user is searching for text in the Knowledge Base or in the Ticket fields.

By default, the following views are available:

  • All Time - displays the list of all records

  • Last 7 days - displays records for the last 7 days

  • Today - displays records for the current date

You can switch between views using the View: [View Name] list on the Module menu. You can also customize the default views using the standard Customize View window and save your customizations as your own custom views that will display the log data exactly as you need.

Each entry in the list contains Closedstatistics collected during an SSP search query.

  • Search Date - the date and time when the search query was submitted

  • Person Name - the name of the Person who submitted a search query

  • Search Scope - the scope of the search query

  • Search Text - the text entered in a search query

  • Result Count - the number of records that were successfully found by the search query

In this section, you can perform the following operations:

  • ClosedTo view a log record:

    • Double-click a record (or select it, and click View Log). The log file opens.

  • ClosedTo delete one or several log records:

    • Select one or several records, and click Delete.

    • To delete all records, click Clear All.

      • NOTE: Alloy Navigator Express automatically removes old log records after a specified number of days. To change that number, click Settings and enter a new number.

  • ClosedTo refresh the view:

    • The view automatically refreshes every ten seconds. To refresh it manually, click Refresh (or press F5).

  • ClosedTo configure log settings:

    1. Click Settings.

    2. Specify the number of days to keep log records before they are removed.

    3. Click OK.

Related information:

Configuring log settings

Scheduling the Self-Service Portal Search List report

Creating and saving custom views

Displaying summary statistics in footers