The E-mail Processing section allows you to configure Alloy Navigator Express to convert incoming e-mail messages into Service Desk Tickets.
The E-mail Processing section includes the following subsections:
Mail Connector - for details, see Configuring Mail Connector settings and Managing Mail Connector jobs
Ticket Template - for details, see Customizing Ticket Template for Mail Connector and Updating Tickets with data from incoming messages
Logs - for details, see Incoming Mail Log
Starting and stopping the Automation Server
Configuring the Automation Server