Configuring business policies for Tickets and Change Requests

You can configure the following business policies for Service Desk Tickets and Change Requests:

NOTE: Escalation policies are also available for Approval Requests.

Escalation policies - for details, see Configuring Escalation policies.
Prioritization policies - for details, see Configuring Prioritization policies.
Routing policies - for details, see Configuring Routing policies.
Additional Automation policies - for details, see Configuring Additional Automation policies.