What's new in version 2025

May 2025

Welcome to the Spring 2025 release of Alloy Navigator Express. This landmark update delivers smarter AI assistance, seamless integrations, and powerful new features, all thoughtfully designed to make your work more efficient, intuitive, and enjoyable.

AI-Powered Insights Dark mode in the Web App Improved user identification in dropdown lists Real-time Outlook calendar sync

New ITAM integrations: Dell and Adobe Elevated Self-Service experience Web Admin Center: More powerful than ever Desktop App deprecation Other enhancements and resolved issues

AI-Powered Insights

Alloy Navigator Express introduces AI-Powered Insights, a suite of new AI-driven features that harness the power of large language models combined with your team’s internal knowledge. These intelligent tools deliver precise, context-aware recommendations based on historical data and real-world experience.

AI-Powered Insights are now available across all core ITSM workflows, including incidents, service requests, problems, change requests, and work orders, helping your team to respond faster and with greater confidence:

• Summarize Ticket: Instantly generate concise summaries using data from ticket description, activity log, child tickets, and resolution notes.

• Suggest Solution / Action Plan / Next Steps: Get actionable recommendations based on real-world experience, historical cases, and your organization’s knowledge base.

• Suggest Category: Get the most relevant category suggestion based on your ticket content.

• Analyze Risks: Identify potential risks in change requests to support proactive planning and issue prevention.

To enable AI-Powered Insights, set up the AI integration in the Admin Center or the Settings App. For more relevant and accurate suggestions, allow the AI to access your internal knowledge base. For details, see Help: Configuring integration with AI.

Expanded model support To enhance the quality, reliability, and performance of AI-powered features, we have added support for the latest GPT-4.1 family of models. The new models are now available in addition to the previously supported options and can be selected in the AI Configuration section of the web-based Admin Center or Settings App: gpt-4.1-nano gpt-4.1-mini (now the default) gpt-4.1 To keep pace with the rapid evolution of AI technology, we've introduced manual model entry. This allows you to input any model name directly, ensuring you can always stay current with the latest advancements and try out new models as soon as they become available

Dark mode for the Web App

To enhance usability in low-light environments and provide a more personalized experience, the Web App now supports dark mode. Technicians can switch between light and dark modes or opt to follow their device's system settings. The selected appearance is applied instantly across the entire web interface, including the Admin Center, and is remembered between sessions.

Choose your preferred mode in your personal profile settings. To access your profile settings, click your name in the upper-right corner and choose Settings.

Improved user identification in dropdown lists

Dropdown menus now display user avatars and email addresses alongside full names. This enhancement applies when assigning tickets, setting device owners, and similar actions, making it easier to distinguish between users with identical or similar names.

Avatars are not shown in dropdown lists that allow selecting multiple people.

Slick person previews We have also enhanced how personal details are displayed for ticket requesters, asset owners, and other individuals. Now, when you hover over a person's name, a concise preview of their key information will appear. The layout is clean, intuitive, and designed for quick recognition, making it easier to identify individuals at a glance.

 

Real-time Outlook calendar sync

My Calendar now seamlessly integrates with Microsoft 365, automatically syncing your Outlook meetings and events alongside Alloy Navigator Express activities, such as ticket due dates and contract expiration dates. This streamlined integration allows for better time management, helping you avoid double-booking and scheduling conflicts.

To activate this feature, the administrator must configure Microsoft 365 integration in the Admin Center, under Services and Integrations > Microsoft 365 Integration. For details, see Admin Center Help: Configuring integration with Microsoft 365.

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The previously available iCal-based integration with third-party calendars, including Outlook, remains supported. However, the new integration offers a superior user experience with real-time syncing, direct navigation to Outlook from My Calendar, and enhanced security. If you have added the Outlook sign-in integration, you can now replace your iCal link with the new integration.

Alloy Navigator calendar sync You can now generate a public iCalendar (.ics) link to display Alloy Navigator Express events from My Calendar in external calendar apps, such as Outlook, Google Calendar, or Apple Calendar. This allows you to manage and view your events seamlessly across multiple platforms. To enable this feature, administrators must go to Calendar Sharing under Services and Integrations in the Admin Center and turn on calendar sharing via public link. iCalendar link synchronization is now two-way. Starting with version 2024.2, My Calendar can also display events from your external calendars.

 

New ITAM integrations: Dell Warranty and Adobe

With every update we continue to add pre-built integrations for popular third-party services to help you get more out of Alloy Navigator. In this release, we’ve introduced two new integrations designed to streamline your ITAM processes. These integrations will appear automatically after the upgrade, initially disabled, ready for you to configure as needed.

Dell Warranty If you manage Dell devices in your fleet, you will benefit from our new Dell Warranty integration. This ready-to-use feature streamlines asset management by automatically populating key details like Purchase Date and Warranty Expiration Date for Dell hardware. To enable the integration, go to Workflow and Business Logic > Workflow Configuration > Integrations > Dell Warranty in the Admin Center or Settings App.

Adobe Licensing Managing software license compliance for Adobe products just got easier! Our new integration with Adobe’s User Management API automatically retrieves and creates tracked software, software products, and software licenses based on your organization’s Adobe account. It also allocates licenses to users and offers options to create new users and deallocate licenses, streamlining your software asset management process from end to end. To use the integration, you’ll need an Adobe Enterprise account and a UMAPI project set up in the Adobe Developer Console. To enable the integration, navigate to Workflow and Business Logic > Workflow Configuration > Integrations > Adobe Integration in the Admin Center or Settings App, and provide the required parameters.

 

Elevated Self-Service experience

The Self-Service Portal has been significantly enhanced with a redesigned interface and new features, delivering a more efficient, intuitive, and user-friendly experience.

Real-time push notifications Stay up to date with real-time push notifications, now available in both the Alloy Self-Service mobile app and the Self-Service Portal. Notifications appear under the bell icon, helping you to stay on top of important updates without relying on email. End-users must update their Alloy Self-Service mobile app to receive notifications on their devices.
	Enhanced navigation menu The left-side navigation menu has been completely redesigned with clearer structure and more intuitive icons. These improvements enhance usability by helping users quickly find and access key areas of the portal with minimal effort.
Clearer, more flexible ticket forms Ticket and request forms now open in a separate tab with a clean two-column layout, replacing the previous narrow sliding panel. This improves readability and takes full advantage of available screen space. The new two-column layout is fully customizable, allowing administrators to tailor it to specific organizational needs.
Smarter equipment reservation The Reserve Equipment page now includes an upgraded booking calendar that lets users select an entire date range in a single step, similar to booking a hotel or flight. The selected dates are automatically filled into the reservation form, streamlining the process and reducing input errors.
	Sortable articles for easier access to knowledge Users can now sort Knowledge Base articles by rating, views, creation date, or alphabetically. This enhancement makes it easier to locate relevant, up-to-date content and significantly improves navigation within large article libraries.

 

Web Admin Center: More powerful than ever

The web-based Admin Center has evolved into a fully featured administrative hub, giving you easy access to all essential configuration options, directly from your browser. Many settings that were previously available only in the desktop Settings App are now fully integrated, enabling configuration anytime, anywhere.

To support the growing number of features, sections with multiple levels of options now use a tile-based layout, reducing clutter in the sidebar and making navigation more intuitive.

Explore the complete list of new features in the revamped Admin Center:

• General section:

  • Object Identifiers: Configure format for auto-generated IDs and control how identifiers like Barcode are generated

  • Support Hours : Define organizational work days, hours, and holidays

  • System Performance: Set limits for attachment sizes and customize how unavailable workflow actions are displayed

  • CSS Styles > Outgoing Notifications / Preview Pane: Customize the look and feel of outgoing email notifications and the Preview Pane using standard CSS, in addition to existing display settings

  • Fields: Modify labels and properties of built-in fields or add user-defined fields (UDFs) to tailor forms to your business needs

  • View Forms (formerly Web App View Forms): Customize preview side panels so users can view related records without leaving the current object form

  • Regional Settings: Personalize how currency and time duration values are displayed throughout the platform

  • Help and Documentation: Redirect context-sensitive help to custom documentation as needed

• Notifications section:

  • HTML Templates: Design and manage HTML templates used in email notifications

• Workflow section:

  • Actions: Control the availability of default actions by object status or user role, disable actions, or customize action labels

  • Defaults: Set initial values for new objects, whether created interactively or automatically

  • Templates: Customize creation forms for tickets and other items, including setting predefined values

  • Email Notifications: View and customize system-triggered email notifications for events like ticket assignment or status updates

  • Push Notifications: Configure push notifications triggered by system events and choose delivery targets: Technician apps, Self-Service apps, or both

 

Other enhancements and resolved issues

Form improvements

• You can now select Bill To and Ship To addresses directly from your predefined Company Addresses list, eliminating the need to manually enter them for each purchase order.

• The default 50-character limit for the Bill To and Ship To fields in Purchase Orders has been increased to 200 characters to support longer addresses.

• Working with collapsible panels on forms in both the Web App and Admin Center is now easier. Simply click anywhere on the panel header to expand or collapse the section, no need to aim for the small arrow.

• Attaching files is now more intuitive: just drag and drop files directly into the attachment list. Additionally, the Properties command for viewing file details has been moved to the context menu for quicker access.

  

• This update completes the migration to our modern tech stack, upgrading all remaining components to a responsive UI/UX.

  Enjoy a premium interface, improved performance, and enhanced usability in the following areas:

  • Knowledge Base Article and Announcement view forms
  • Stock Movement form
  • Person form: Email and Login forms
  • Attachments tab dialogs (Properties, Link, Attachment Browser)
  • Report Categories dialog
  • IP Address add/edit dialog
  • Message Box pop-ups

   

• Previously, spell‑checker corrections in HTML fields (e.g., in ticket descriptions) were not recognized as content changes. As a result, the Save button remained disabled, requiring users to manually reapply edits. Now, spell-checker corrections are properly detected and automatically enable the Save button.

• Resolved an issue where edits to the Ticket Response and Resolution Targets table on the Service Level form were not saved correctly if any rows had empty Response Time or Resolution Time fields. This was caused by duplicate records in the default workflow, which have now been removed. All duplicates will be automatically cleaned up during the upgrade, and changes to the table will now be saved as expected.

• Resolved an issue where some schedule options set on the Recurrent Ticket form were ignored, causing tickets to not repeat as expected. Recurrent tickets now follow the configured schedule, ensuring proper recurrence.

• Fixed an issue where images in non-standard, unsupported JPEG format could trigger "Unsupported stream format" errors when accessing records that include those images. Unsupported JPEGs no longer cause errors; they simply will not display if the browser cannot render them.

Enhancements to data views

• You can now easily filter columns by long names, such as organization names that include departments and sub-departments. Column filter pickers now display tooltips for truncated values, allowing you to see the full name when hovering.

  Plus, you can resize the filter panel to fit longer values.

• Resolved a Firefox-specific issue where clicking the middle mouse button on an object ID in a data view opened two tabs instead of one.

Search improvements

• The search results interface has been upgraded to match the functionality of other views, making it more consistent and user-friendly. You can now:

  • Perform workflow steps via the hamburger menu
  • Select multiple records and apply actions from the Actions menu
  • Show or hide the Preview pane and choose the using the Options menu

  

• The option to disable Full-Text Search (FTS) has been removed meaning FTS is now always enabled if supported by your SQL Server. This ensures a faster, more reliable search experience, helping prevent performance issues when FTS was previously overlooked. You can view the status of FTS in the Admin Center, under General > System Performance.

Dashboard fixes

• Optimized the performance of custom dashboards containing a large number of counters and data view widgets.

• Adding the same widget more than once no longer breaks the dashboard. Previously, dashboards containing duplicate widgets would fail to open and display the error: "An item with the same key has already been added."

• Resolved the "Invalid widget structure" error that occurred when Pie charts used unsupported nested grouping. To prevent this, creating such configurations can no longer be created. Any existing custom Pie charts with nested grouping will be automatically converted to Bar charts during the upgrade.

Self Service Portal improvements

• Resolved an issue with Google SSO integration in the Self-Service Portal. Authentication via the Google Auth Platform now works as expected.

• Fixed an issue in the Self-Service Portal where the Full Name claim setting for Microsoft 365 SSO was ignored, defaulting to "name." In version 2024.2, this could cause login errors for users with an incorrect claim.

  This issue has now been resolved. The Self-Service Portal, Web App, and the API module now correctly use the configured Full Name claim. If the claim is missing or incorrect, an error is displayed during login, making it easier to identify and address the problem.

• Previously, users who were involved in many tickets as collaborators could only view up to 25 tickets on the Tickets and Requests page. This limitation has been addressed, and the page now displays the complete history of tickets where the user has either requested or collaborated.

• Resolved an issue where directly editing widget titles in the Homepage Template configuration in the Admin Center could cause widget descriptions to display incorrectly. The JSON template now supports independent parameters for both widget titles and descriptions, giving administrators more flexibility.

  For multilingual portals, all text resources should be handled through localization files. We recommend using the homepage template as a reference for localization keys and making edits in the appropriate localization files.

• Thanks to customer feedback, we’ve improved the Spanish localization in the Self-Service Portal by replacing the word "propuesta" with "ticket." For example, "Submit a ticket" now reads "Enviar un ticket," and related phrases have been updated accordingly.

  This change applies only to the default localization. If required, customers would need to make this correction themselves in their custom Spanish translations.

• Resolved an issue where the Self-Service Portal could become stuck on an endless loading spinner. This issue could occur in certain scenarios involving an external load balancer.

• Resolved an issue where the selected value from a dropdown list appeared empty on the form. This occurred when the list contained more than 100 items, and the selection was made using the Search button.

Report fixes

• Resolved the "Unexpected error during render param: Index was out of range" error that occurred when running reports with a Boolean parameter with no available values. Such parameters are now displayed as empty checkboxes on the report form, preventing errors and allowing reports to run as expected.

API extensions

• You can now invoke global, context-independent workflow functions through the API using the new endpoint:

  POST {{baseUrl}}/function/{functionId}

  This enhancement allows you to offload a significant portion of business logic to the workflow engine, enabling a simple API call to retrieve results instantly on the client side.

  For details and examples, see API User's Guide: Invoking global workflow functions.

Admin Center improvements

• Resolved visual glitches that could occur when viewing the notification queue with the navigation sidebar pinned.

• Resolved a Firefox-specific issue in the web Admin Center, where the page would continuously refresh until the user restarted the tab. This has been fixed, and the Admin Center now opens immediately as expected.

AlloyScan Sync enhancements

• Computer records in Alloy Navigator Express can now receive audit data from AlloyScan's custom fields. To enable this, you need to set up field mapping in the corresponding AlloyScan Synchronization job using the Settings App.

• Resolved an issue where AlloyScan Sync did not import all discovered installations into Alloy Navigator Express. The number of Discovered Installations in Alloy Navigator Express now accurately matches AlloyScan.

Updates to default workflow

• This update comes with the latest versions of all pre-configured workflow integrations. The improvements include consistent logging and a more user-friendly Safe Mode for testing, which insures that all changes are safely rolled back with a Success status.

• Resolved an issue in the Intune Integration that caused the "Error while executing the workflow function" when processing email addresses containing an apostrophe. The integration now correctly handles these addresses.

• Improved the Mail Connector logic to prevent mail loops, which could occur when an Out-of-Office (OOF) or other automatic reply triggered a notification, resulting in an endless cycle of auto-replies.

  Previously, the Auto-Response Email Handling workflow parameter controlled whether the Mail Connector updated the ticket status upon receiving an auto-reply. Now, it determines whether to trigger notifications to participants who send automatic replies. To enable this feature, go to Workflow Configuration > Integrations > Mail Connector in the Admin Center or Settings and set Auto-Response Email Handling to "Update ticket without response."

• Resolved several issues in the Microsoft Azure AD integration. For example, circular dependencies in the User Manager (e.g., two users set as each other's manager) no longer cause stack overflows; they're now detected and logged. Attempts to create objects with cross‑references also no longer lead to stack overflows but return a clear error message instead.

Updated Audit Tools

• Alloy Audit Tools has been updated to version 2025. This update delivers several improvements and bug fixes. For a complete list of changes, see Audit Tools Update Release Notes.