How-to
Configuring Assignee Groups for Ticket Templates
To configure an Assignee Group, do the following:
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Navigate to the Customization > Service Desk > Tickets > Workflow > Templates section.
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Select the template to configure and click edit. The Ticket template dialog box opens.
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In the Template Definition section, click New and choose the Assignee Group from the field drop-down list.
INFO: For details on groups, see Help: Group records.
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Assign the group value in the Value field and click OK.
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Click Save.
NOTE: When you set the Assignee Group for Ticket Defaults and any Ticket Template, the group specified in the Template takes precedence.