Configuring Assignee Groups for Ticket Defaults

To configure an Assignee Group, do the following:

  1. Navigate to the Customization > Service Desk > Tickets > Workflow > Defaults section.

  2. Click New and choose the Assignee Group from the field drop-down list.

    INFO: For details on groups, see Help: Group records.

  3. In the value drop-down list, choose the group name.

  4. Click Save.