Administration Guide

E-mail Notifications

E-mail Notifications are workflow items used to communicate workflow-related events to the people involved in the business process.

Alloy Navigator Express provides a number of pre-configured E-mail Notifications that are triggered by workflow-related events such as creating an object or changing its status. For example, when a Ticket is assigned to a technician, Alloy Navigator Express notifies that technician. You may use E-mail Notifications with default settings, or customize them as needed. You can create notification templates using both static and dynamic content.

In addition, you can create your custom E-main Notifications when configuring Ticket Escalation policies.

INFO: For details, see Business Policies.