Administration Guide

Configuring Microsoft Exchange Online settings

Before you configure the integration, you need to choose a Microsoft Exchange Online account the Mail Connector should use for pulling email. Since Exchange Online is part of the Microsoft 365 (formerly, Office 365), by Microsoft account here we understand the account you use to work with your Microsoft 365. You can create a special account for this task, or use an existing one.

You can customize a the Mail Connector job for your Microsoft account as follows:

  1. From the Sidebar, navigate to E-mail Processing > Mail Connector.

  2. If you want to enable the job, select the Enabled check box.

  3. Under Mail Server, choose Exchange Online with OAuth authentication from the drop-down list.

  4. Choose one of the API options:

    • Microsoft Graph (recommended) - Microsoft Graph is the gateway to data and intelligence in Microsoft 365. Microsoft Graph API usage ensures the latest Microsoft standards in Office 365 Email protocols for very latest in security and connectivity.

      Exchange Web Services (EWS) - EWS was launched as a part of Microsoft Exchange 2007 as a SOAP based API that allows access to Exchange Online data.

  5. Click the Sign in hyperlink to sign in to the Microsoft account for the Mail Connector. If you're already signed in with another account, you can change it by clicking the Change hyperlink and choosing the account you need.

  6. Specify which folder on the server the Mail Connector will monitor for incoming messages. The default folder is Inbox. If needed, you can use a subfolder, such as Inbox/Support.

  7. Click Test Connection to confirm that the Mail Connector can connect to the specified mail service.

  8. Click Save.

Next Steps

Now you can proceed as follows:

  1. Customize the schedule. For instructions, see Customizing the Mail Connector Schedule.

  2. Test the job and check its results to make sure it works correctly. For instructions, see Checking Results of the Mail Connector Job.