Making Fields Read-Only

Use the Read Only setting to prevent users from changing the value of a system field or user-defined field (UDF) on the full object form. Users can only view the field's value on that form.

IMPORTANT: This setting applies only to the field's input control on the full form. It does not create a system-wide rule preventing changes to the field's value through workflow action forms or other methods of updating objects.

To make a field read-only on the full object form:

1. In your Admin Center or Settings App, go to General > Fields and navigate to the field list for the object class whose field you want to make read-only. For example, to access the list of Ticket fields, go to General > Fields > Tickets.

   Alternatively, you can access all fields of a particular object class in the Workflow and Business Logic > [Module] > [Object Class] > Fields section.

   In the Settings App, you will need to go to Customization > [Module] > [Object Class] > Fields.

2. Click (or double-click) the field. The Field Properties (for a system field) or User Defined Field (for a user-defined field) dialog appears.

3. Under Options, select the Read Only check box.

4. Click OK.

5. In the Settings App, you will also need to click Save on the Standard toolbar to save the changes.

You can also make a field read-only on the full object form when creating a new UDF or customizing a system field's label.

INFO: For details, see Adding User-Defined Fields or Customizing System Fields.