Administration Guide

Creating SSP Customer Accounts Automatically

Depending on the authentication type used in your SSP, you can employ either of the two methods for automatic creation of SSP Customer accounts: Active Directory Synchronization or Self Service Portal Self-Registration.

TIP: Alternatively, you can allow your customers and internal users access the Self Service Portal without SSP customer accounts. For details, see Setting up LDAP Authentication for SSP.

Active Directory Synchronization

For Windows authentication

The Self Service Portal can be set up for the company's staff to communicate with the internal Service Desk. On a Windows network, where the Active Directory contains information about all staff members, you can use the Active Directory Synchronization tool to create SSP Customer accounts automatically. This method is applicable if your SSP is configured to use Windows authentication.

INFO: For details, see Configuring User Synchronization.

Self Service Portal Self-Registration

For Standard authentication

In order to support external customers, you can turn on the Self-Registration option. This method is applicable if your Self Service Portal is configured to use Standard authentication. This will enable the Register link on the Sign In page, so users can register themselves in the system.

INFO: For details, see Setting Up Self-Registration.

Self-registration can be configured to require a mandatory review and manual activation of newly created accounts by the administrator, before customers can begin using the portal.

INFO: For details, see Authorizing Pending Registrations.

When creating passwords for SSP customer accounts, consider the password complexity requirements for SSP customers to access Alloy Navigator Express.

INFO: For details, see Setting password complexity.