Welcome to Web App Help

Version 8.7

Welcome to Alloy Navigator Express — an integrated Service Desk and IT Assets solution for small and medium business. It empowers you to discover and control IT assets, automate daily tasks, bring together your team, and communicate effectively with customers.

This Help System describes the Web App, which is a web interface for Alloy Navigator Express. The Web App gives technicians and administrators access to all Alloy Navigator Express' components and functions.

Welcome to Web App Help - The present chapter explains how you can use this Help system, and introduces other documentation related to Alloy Navigator Express.

Getting started - This chapter gets you started with Alloy Navigator Express Web App and introduces user interface.

Common Functions - This chapter explains standard operations with Alloy Navigator Express and Alloy Navigator Express objects, describes available options for customizing the Web App, and shows you how to customize data grids.

Working with object records - This chapter describes the structure of Alloy Navigator Express objects and explains how to work with object records.

Calendars - This chapter describes the calendars available in Alloy Navigator Express.

Service Desk - This chapter explains how to work with Service Desk Tickets and Requests, how to build and use the Knowledge Base, how to create Announcements and make them available for technicians and Self Service Portal customers, and how to use Alloy Navigator Express' calendars, such as My Calendar or the Technician Availability Calendar.

IT Assets - This chapter describes how to handle information about Computers, Inventory Items (which are hardware devices), Contracts, Consumables and Consumable Management activities.

Equipment Lending Library - This chapter explains the organization of the Equipment Lending Library component.

Software - This chapter describes how to work with software products and track their installations.

Purchasing - This chapter explains how to handle purchase orders, manage product catalog and vendor records.

Software - This chapter describes how to work with software products and track their installations.

Customers - This chapter explains how to work with organizations, locations, persons, and person groups.

Reference Tables - This chapter explains how to work with reference tables: Manufacturers and Networks.

Reports - This chapter explains how to work with Alloy Navigator Express reports.