Creating Tickets and Change Requests

Updated in 8.3

Service Desk Tickets and Requests can be created in many different ways:

  • You can submit Tickets and Requests in the Desktop App using the usual methods for creating objects (for details, see Adding records).

  • You can create Tickets and Requests in the Web App.

  • If your organization uses the Self Service Portal, SSP customers can submit Tickets from the Self Service Portal.

  • Your Alloy Navigator Express administrator can configure the Mail Connector tool to automatically convert e-mail messages into Tickets and Change Requests.

  • You can also configure Alloy Navigator Express to automatically create Tickets and Requests according to a schedule (for details, see Managing Recurrent Tickets).