Introducing the functional structure

Alloy Navigator Express comprises the following modules:

  • Service Desk

    • Ticket Management

    • Change Management

    • Automatic Ticket Routing and Escalation

    • Automatic E-mail-to-Ticket Conversion

    • Parent-Child Ticket Relationship

    • Knowledge Base

    • Announcement Management

    • Technician Availability Calendar

  • IT Assets

    • Computer and Hardware Inventory

    • Contract Management

    • Consumable Management

    • Financials of Assets

    • Ticket History per Asset

  • Equipment Lending Library

    • Equipment Lending Library

    • Equipment Lending Reservations

  • Software

    • Software Inventory

    • Software Licensing Compliance

  • Purchasing

    • Purchase Order Management

    • PO Items Information

    • Vendor Management

    • Product Catalog

    • Company Addresses

  • Customers

    • End-User Information

    • Active Directory Synchronization

    • Organization / Department Management

    • Ticket and Change History per Organization and User

  • Reporting

    • Pre-defined and Custom Reports

    • Customizable and Printable Data Views