Configuring Assignee Groups for Ticket Defaults
Introduced in 8.3
To configure an Assignee Group, do the following:
Navigate to the Customization > Service Desk > Tickets > Workflow > Defaults section.
Click New and choose the Assignee Group from the field drop-down list.
INFO: For details on groups, see Help: Group records.
In the value drop-down list, choose the group name.
- Click Save.