How-to
Configuring Assignee Groups for Ticket Defaults
To configure an Assignee Group, do the following:
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Navigate to the Customization > Service Desk > Tickets > Workflow > Defaults section.
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Click New and choose the Assignee Group from the field drop-down list.
INFO: For details on groups, see Help: Group records.
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In the value drop-down list, choose the group name.
- Click Save.