Modifying definition of user-defined fields

Introduced in 2025

You can change the definition of an existing user-defined field except for its type.

TIP: If you want to change the type of a UDF, you can only delete the existing field and create a new UDF of another type with the same name. Note that all data stored in this deleted field will be lost.

To modify the definition a user-defined field:

1. Go to General > Fields > [Object Class]. Alternatively, you can access UDFs for a particular object class under Workflow and Business Logic (Workflow and Business Logic > [Module] > [Object Class] > Fields) .

   TIP: To access UDFs for Activity Log records, go to Miscellaneous > Object Activity (General > Fields > Miscellaneous > Object Activity) .

2. Click the user-defined field. The User Defined Field pane slides out.

3. On the General tab, c Change the field label and other parameters as needed.

4. Click OK.

5. Click Save on the toolbar.

IMPORTANT: You cannot rename UDFs that are added to the All Tickets / My Tickets grid. For details, see Adding Ticket fields.

Related Information:

Viewing fields' usage in workflow

Adding user-defined fields

Arranging user-defined fields

Deleting user-defined fields