Configuring Web App authentication
Introduced in 2024.2
Use the Authentication page under Apps and Portals > Web App in the Admin Center to manage how technicians can sign in to the Web App.
The availability of this page depends on the authentication method that was selected for this Web App instance on the server side, during the configuration. The Authentication page is available only when the Web App is configured for the Standard Authentication.
You can choose between those authentication types or combine both:
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Password authentication
To allow Web App users to sign in by providing their username and password, select the Alloy password authentication checkbox under Password Authentication. You may also need to allow password authentication in the corresponding user accounts.
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Single Sign-On (SSO) authentication
To enable single sign-on (SSO) authentication for Web App users, select the desired SSO services under Available Single Sign-On services. These services must be previously configured in Alloy Navigator as SSO Provider records. For details, see Managing single sign-on (SSO) providers
With SSO enabled, users may still be able to sign in using their username (email) and password. To make this happen, enable the password authentication in both the API and the user's account.
About LDAP authentication
Users can also sign in to the Web App using LDAP authentication, by providing their username (as DOMAIN\username) and password. This method requires that corresponding Domain Credentials records are configured in Alloy Navigator. For details, see Managing Domain Credentials and Administration Guide: Enabling LDAP Authentication.