Managing user sessions

Introduced in 2026

Every time a technician logs in to the Web App or the Alloy Navigator mobile app, a new user session starts. When the technician logs off or signs out, their user session ends.

The Users & Security > User Sessions section displays the list of user sessions currently opened by technicians and allows you manage user sessions as follows:

• View license usage statistics

• License usage chart

• View active user sessions

• Terminate user sessions

• Terminate idle sessions automatically

View license usage statistics

The Users & Security > User Sessions > License Usage section at the top displays the your licensing model (for details, see Licensing models) and license usage statistics:

	Licensed	Used	Available	Accounts	Connected
Named Users	The total number of licensed named users. N/A value indicates that the license does not support the Named Users model.	The number of existing named accounts. (Same as Accounts.)	The number of available named accounts you can create. (The difference between Licensed and Used).	The number of existing named accounts. (Same as Used.)	The number of currently active user connections established under named accounts.
Concurrent Users	The total number of licensed concurrent sessions. N/A value indicates that the license does not support the Concurrent Users model.	The number of active user connections established under concurrent accounts. (Same as Connected.)	The number of available concurrent sessions. (The difference between Licensed and Used).	The number of created concurrent accounts.	The number of active user connections established under concurrent accounts. (Same as Used.)

License usage chart

For visual representation of license usage statistics, the Users & Security > User Sessions > License Usage section includes a visual chart of license activity. This chart makes it easier to spot trends, identify peak usage, and optimize licensing costs.

You can choose how the data is displayed using one of the available chart types:

• Line chart: Ideal for tracking trends and changes over time

• Bar chart: Useful for comparing usage across time intervals

• Area chart: Highlights overall volume and cumulative usage patterns

The vertical axis displays the number of user connections open in Alloy Navigator. The horizontal axis is the timeline with an interval depending on the period chosen. You can customize the chart by choosing a license type and a period from the lists at its top.

If your license limits the number of named or concurrent users, the maximum available named or concurrent connections are shown as the dotted lines at the top of the chart.

TIP: Depending on the gap between the maximum available and actual number of sessions over a period of time, you may want to review you licensing costs.

View active user sessions

The Users & Security > User Sessions > Logged Users section allows you to view all user sessions currently open in Alloy Navigator.

To view user sessions:

• View the currently open user sessions in the list.

  Each row contains the details about a particular user session.

  • Login - the user name of the technician currently signed in to the Web App or the Mobile App.

  • User Full Name - the technician’s Full Name.

  • User IP - the IP address of the client computer.

  • For web users - the value depends on the configuration of the customer's network, and may display the IP address of the technician’s computer running the Internet browser or the IP address of the proxy server (including transparent proxy) between the technician's computer and the Internet.

  • For mobile users - the value depends on the network configuration, and may display the IP address of the wireless router.

  • Session Type - the type or the Technician account under which the session is running: Concurrent or Named.

    NOTE: This column is available only if you have a combined product license that supports both Concurrent Users and Named Users models. For details, see Licensing models.

  • Logon Time - the last time that the technician logged on to the Alloy Navigator module.

  • Last Activity - the timestamp of the most recent technician's activity on the app, with one-minute accuracy.

  • Duration - the session duration (the difference between the Logon Time and Last Activity values).

The system automatically checks every ten seconds if new sessions have been started or active sessions have been ended, which practically makes the displayed list of active sessions always actual. You can also refresh the Last Activity and Duration values of currently open sessions manually by clicking Refresh (or pressing F5 on the keyboard).

Terminate user sessions

You may need to force users to log off (for example, to apply the permission changes you have made) or to close sessions that have a long period passed since the most recent user activity. The Users & Security > User Sessions > Logged Users section allows you to terminate one or more user session.

To terminate one or more user sessions:

• Select one or more user sessions and click Terminate. Alloy Navigator will notify the technician that the session has been terminated by the administrator.

IMPORTANT: If the user has any unsaved changes, they will be lost.

Terminate idle sessions automatically

When your product license supports the Concurrent Users licensing model that limits the number of active connections under concurrent accounts, terminating idle sessions may help guarantee that no inactive connections are eating away your license resource. Your security policy may also require to terminate idle user sessions after a specified idle timeout period (the time period since the last activity) has passed.

The Users & Security > User Sessions > Logged Users section allows you to configure automatic termination of idle concurrent sessions.

NOTE: Automatic termination does not affect user sessions established under named accounts. If you want to close named sessions, terminate them manually.

To configure automatic termination of idle concurrent sessions:

1. Select the Automatically terminate idle sessions for concurrent users check box and specify the idle timeout period in minutes.

   To disable the automatic timeout feature, clear the check box.

2. Click Save.

When the specified idle timeout period has passed, Alloy Navigator terminates the user session. The user experience depends on the Alloy Navigator app:

• In the Web App: Alloy Navigator first prompts the user to keep their session. If there is no response, Alloy Navigator terminates the session, informing the user that their session has expired due to inactivity.

• In other apps: Alloy Navigator terminates the user session, informing the user that their session has expired due to inactivity.

Related Information:

User Session Log

Licensing models

Managing Alloy Navigator accounts