Online Help | Web App

Licensing models

Updated in 8.4

Alloy Navigator supports two models for the User Access license: Concurrent Users and Named Users. Your product license can be based on a fixed licensing model, or you can have a combined product license that combines those two models.

IMPORTANT: Only Technician accounts count against your product license. SSP Customer accounts have no license restrictions.

TIP: If you want to view your licensing model and other license information, use the desktop Settings App. For details, see Settings and Tools Help: Licensing models.

Concurrent Users

The Concurrent Users model implies that each technician working with the software at any given time requires an individual user access license.

The license limits the total number of all technicians logged in together, i.e. the number of concurrent user sessions that can be established in Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) . The number of Technician accounts that you can create is unlimited.

Named Users

The Named Users model implies that each technician that works with Alloy Navigator requires an individual user access license whether that technician is currently using the system or not.

The license limits the number of Technician Accounts that can be created. Technicians can always access Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) , regardless of the number of other currently logged in users.

NOTE: When a technician logs in to both the Desktop App and the Web App under the same named account, these sessions are considered a single user session.

Combined License

A Combined License combines two licensing models: you can create a fixed number of named accounts and as many concurrents accounts as you need. The license has two limits: the number of named accounts that you can create and the number of sessions that your users can simultaneously establish in Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) under concurrent accounts.

  • Named The license limits the number of named accounts that you can create. Use Named Technician accounts for IT managers and technicians who need permanent access to Alloy Navigator, no matter how many other technicians are currently logged in.

    NOTE: When a technician logs in to both Alloy Navigator Desktop App and the Web App under the same named account, these sessions are considered a single user session.

  • Concurrent The license limits the maximum number of concurrent users at a time. Use Concurrent Technician accounts for technicians who do not need permanent access to Alloy Navigator, such as IT personnel in different time zones or shift workers.