Changing user access level
Introduced in 2022.1
All Self Service Portal users can view and update their own
To change the user access level of a SSP Customer account:
Users & Security >Accounts and Roles > Accounts, click the SSP Customer account to modify. The User Account form opens.
Select a new access level under User Access Level:
Regular User - Regular users can view their own
Incidents and Service Requestsonly. This access level is assigned to all automatically-created SSP Customers accounts.
Manager - Managers can view all
Incidents and Service Requeststhat were submitted by their subordinates.
Group Manager - Group managers can view all Incidents and Service Requests that were submitted by members of groups they manage.
Department Manager - Department managers can view
Incidents and Service Requeststhat were submitted by other users from the same organization.
Organization Manager - Organization managers can view
Incidents and Service Requeststhat were submitted by other users from the same organization and its child organizations.