You can use colored flags for marking your Service Desk tickets, Computers
IMPORTANT: Colored flags are personal, i.e. the flags set by you are visible only to you but not the other Alloy Navigator users.
Before you begin, make sure that the Flag Status column marked with the flag icon is shown in the grid. If not, add the Flag Status field to the grid. For details, see Showing and hiding record fields.
To flag a record:
Right-click the record, and then click Flags > [Flag Color].
Alternatively, you can flag a record from within the record details window by clicking the Change Flag Status button on the Module menu and selecting the flag color that you want.
To clear colored flag:
Right-click the record, and then click Flags > Clear.
Alternatively, you can clear the flag from within the record details window by clicking the flag button on the Module menu and selecting Clear Flag from the drop-down list.