Introducing the functional structure
Alloy Navigator is an IT Service Management solution designed and built with industry best practices and real-world customers in mind. an integrated IT Service Management solution based on industry best practices. Alloy Navigator comprises the following modules:
-
Service Desk and IT Help Desk (Service Desk, Service Management)
-
Incident and Problem Management
-
Change Management
-
Automatic Ticket Routing and Escalation
-
Automatic E-mail-to-Ticket Conversion
-
Recurrent Tickets
-
Parent-Child Ticket Relationship
-
Knowledge Management
-
Service Catalog and Service Level Management
-
IT Asset Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)
-
Computer, Hardware, and Software Inventory
-
Software Licensing Compliance
-
Purchase Order and Contact Management
-
Library and Library Item Reservations
-
Stock Management
-
Financials of Assets
-
Ticket History per Asset
-
Configuration Assemblies
-
-
Organization Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)
-
End-User Information
-
Active Directory Synchronization
-
Organization / Department Management
-
Vendor Management
-
Ticket History per Organization and User
-
Reporting
-
Built-in Microsoft Report Builder reports
-
Pre-defined and Custom Reports
-
Scheduled Report Generation
-
Customizable and Printable Data Views
-
Other features and functions bundled into one total solution