Introducing the functional structure
Alloy Navigator is an IT Service Management solution designed and built with industry best practices and real-world customers in mind. an integrated IT Service Management solution based on industry best practices. Alloy Navigator comprises the following modules:
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Service Desk and IT Help Desk (Service Desk, Service Management)
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Incident and Problem Management
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Change Management
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Automatic Ticket Routing and Escalation
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Automatic Email-to-Ticket Conversion
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Recurrent Tickets
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Parent-Child Ticket Relationship
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Knowledge Management
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Service Catalog and Service Level Management
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IT Asset Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)
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Computer, Hardware, and Software Inventory
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Software Licensing Compliance
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Purchase Order and Contact Management
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Library and Library Item Reservations
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Stock Management
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Financials of Assets
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Ticket History per Asset
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Configuration Assemblies
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Organization Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)
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End-User Information
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Active Directory Synchronization
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Organization / Department Management
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Vendor Management
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Ticket History per Organization and User
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Reporting
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Built-in Microsoft Report Builder reports
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Pre-defined and Custom Reports
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Scheduled Report Generation
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Customizable and Printable Data Views
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Other features and functions bundled into one total solution