Setting up work calendars

In the General >Work Calendars section, you can create and manage work calendars for your organization. A work calendar defines working days and hours, as well as holidays and schedule exceptions such as overtime.

If technicians in your organization work in different time zones, different locations, or multiple shifts, you may need to create multiple global work calendars. Each technician still has a personal work calendar, which is used to track individual exceptions such as vacations, sick leave, or other personal events.

Alloy Navigator uses work calendars together with SLA settings to automatically calculate ticket due dates. Work calendars are also used in Business Workflow Management, for example to verify whether a date falls within working hours defined by a specific calendar, or to compare two dates based on working time rules.

Under Calendars, you can perform the following tasks:

• Creating work calendars

• Marking a work calendar as default

• Modifying work calendars

• Deleting work calendars

Under Holidays and Exceptions, you can do the following:

• Defining Exception Lists

Under Working Week, you can do the following:

• Defining working and non-working hours

  NOTE: Each technician may have various personal events such as vacations that apply to their work calendars. Personal events are scheduled in the Desktop App. The Settings App enables you to customize categories for these personal events. For details, see Managing personal event categories.

Related Information:

Building conditions

Managing personal event categories