Field Properties window (Ticket fields)
Use the Field Properties window to create a Ticket field or customize its label.
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Field: The Ticket field name.
NOTE: When you are adding a Ticket field, the Field drop-down list contains all fields of all Tickets classes that have not yet been added to the All Tickets / My Tickets grid. Color and gray icons allow you to quickly understand for which Ticket classes the field is available. As soon as you select a field, its Ticket classes will be explicitly listed below, in the Available for field under Binding.
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Binding : Specifies the origin of the Ticket field:
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Field Name: The physical field name (as in the database).
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Available for: The Ticket classes for which the field is available.
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Display: Specifies the label that represents the Ticket field in the Customize View window for the All Tickets / My Tickets grid and in the All Tickets / My Tickets itself:
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Default Label: The default Ticket field label.
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Custom Label: The custom Ticket field label.
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