Working with the Notification Queue

All outgoing notifications, both email and push, are kept in the queue until they are successfully sent out. The Automation Server periodically checks the queue for notifications pending to be sent out. In the Notifications > Notification Queue section of the Settings App, you can view the Notification Queue and manage queued notifications. Before you begin, make sure that the Automation Server is configured and started.

TIP: You can customize the default frequency of checking the queue under Notifications > Global Settings. For details, see Customizing global notification settings.

IMPORTANT: If the Queue Status section displays warning messages, check your outgoing notifications settings. Otherwise, no notifications can be sent out from the queue. For details, seeSetting up outgoing e-mail notifications and Testing outgoing e-mail settings.

You can manage the notifications as follows:

• To pause or resume the Notification Queue:

  • If you want to pause the outbound notification queue, click Pause under Queue Status. When the queue is paused, notifications accumulate in the queue and stay there until you force-send individual notifications or resume queue processing.

  NOTE: While the queue is paused, the Desktop App informs users about it and displays who and when paused the queue.

  • To resume queue processing, click Resume.

• To force notification delivery:

  • Select one or more notifications you want to force-send and click Send. You can force-send notifications even when the queue is paused.

    NOTE: Each time you force notification delivery, Alloy Navigator logs statistics in the Outgoing Notifications Log.

• To refresh the Notification Queue information:

  • The Notification Queue automatically refreshes every ten seconds. If needed, you can refresh it manually by clicking Refresh (or pressing F5 on the keyboard).

• To view notification details:

  • Double-click a notification. The E-mail Message window opens.

• To delete notifications from the queue:

  • Select one or several notifications in the list and click Delete Selected Item(s) icon. The selected notifications are removed from the queue.

Related Information:

Starting and stopping the Automation Server

Customizing global notification settings

Setting up outgoing e-mail notifications

Customizing global notification settings

Outgoing Notifications Log