Online Help | Desktop App

Viewing Recurrent Ticket sessions

The Sessions tab of the [Object Class] Create Action window displays the statistics on all completed sessions of creating recurrent Tickets through this Create Action. In addition, this tab allows you to view log files for each session and delete the log data.

NOTE: To view the statistics for all Recurrent Tickets, go to Logs > Recurrent Tickets Log.

By default, two data views are available:

  • All Time - displays all records that the Recurrent Tickets log contains

  • Last 7 days - displays records logged or the last 7 days

You can switch between views using the View: [View Name] list on the Module menu. You can also customize the default views using the standard Customize View window and save your customizations as your own custom views that will display the log data exactly as you need.

Each entry in the list contains Closedstatistics about a particular Recurrent Tickets session. The overall statistics of all sessions are shown in the footer.

  • Run Date - the date and time the session ran

  • Comments - error messages added for the session

  • Duration - the duration of the session

  • Created by - the name of the Person who has configured the Recurrent Ticket job in the Desktop App

  • Ticket Num - the number (ID) of the created Ticket

  • Errors - the number of errors occurred during the session

The section allows you to perform the following operations:

  • ClosedTo view the log file for a session:

    • Double-click a session (or select a session and click View Log). The log file opens.

  • ClosedTo delete information about Recurrent Tickets sessions:

    • Select one or several records on the list and click Delete.

    • TIP: Alloy Navigator automatically removes old log records after a specified number of days. To change that number, click Settings and enter a new number.

  • ClosedTo refresh the view:

    • The view automatically refreshes every ten seconds. If needed, you can refresh it manually by clicking Refresh (or pressing F5 on the keyboard).