Defining field values in templates
When you add or edit a Template, you define values for the record fields. The following table describes the methods you can apply to enter field values depending on the field data type:
Field type | Examples | Actions to fill in the Value field |
---|---|---|
String |
Summary, Billing Information |
Type the desired value in the field. |
Memo |
Notes |
Do either of the following:
|
HTML | Description |
|
Lookup (a value chosen from the list) |
Category, Status, Organizations, Requester, Assignee, Authorized by, Closure Code etc. |
Choose the desired value from the drop-down list. For some fields, the drop-down list contains additionally one of the placeholders: When a record is created from the Template, these placeholders are replaced with the following data of the user creating the record:
In the value list, the placeholders are shown in angle brackets and are displayed at the beginning of the list. |
Integer |
Time Spent |
|
Date/Time |
Due Date, Start Date, Submit Date, Complete Day etc. |
In the Value field, click the ellipsis button. The [Field Name] window appears. You can either define a fixed date/time value or use a placeholder to assign a relative value, which would depend on the time, when a record is created. Do either of the following:
Click OK. |