How-to

How to use Alloy Self-Service mobile app

Introduced in 2022.1

Alloy Self-Service is our native app that gives end-users mobile access to Alloy Navigator. This article describes what tasks you can perform with Alloy Self-Service, who can use the app, and how to get started.

Alloy Self Service is available for iOS and Android devices.

IMPORTANT: Alloy Self-Service mobile app requires Alloy Navigator 2022.1 or later.

What tasks can you do with Alloy Self-Service?

The app provides mobile access to the self-service portal, where you can:

  • submit tickets, monitor their progress, and add comments
  • browse the service catalog and request services from the support team
  • see your approval requests and communicate your decision
  • search the knowledge base for ready-to-use solutions
  • reserve equipment from the equipment lending library
  • access your IT assets and quickly report issues with them
  • view announcements and important news from your service support team

Who can use Alloy Self-Service?

The app is immediately available to all Self Service Portal users as long as they have SSP Customer accounts in Alloy Navigator.

Before you begin

Before can start using the mobile app, you need to obtain these connection settings from your Alloy Navigator administrator:

  • API URL - the address of the Alloy Navigator API.

    Ask your Alloy Navigator administrator for that URL if you don't have it. You can obtain that URL as a QR code or as an actual URL, such as https://navigator.example.com/api or https://192.0.2.0:81/api.

  • Username/ Password - the credentials of your Alloy Navigator customer account. These are the same credentials you use to sign in to the Alloy Navigator Self-Service Portal.

How to get started

To sign in to Alloy Navigator in Alloy Navigator via the Alloy Self-Service mobile app, use the API URL provided by the administrator and your Alloy Navigator credentials. For details, see Before you begin above.

Once you sign in, you will land on the home screen. The home screen consists of a search box for searching the knowledge base, large buttons for submitting tickets, requesting services, and asking questions (the knowledge search again), and widgets for quick access to announcements, latest activities, your open tickets, and all available self-service tasks.

NOTE: The appearance of the home screen depends on your mobile device and the app configuration controlled by your Alloy Navigator administrator.

Related Information:

How to set up Alloy Self-Service (for administrators)

Integrations: Alloy Self-Service Assistant bot for Microsoft Teams