How-to

Adding Request Fulfillment records

To add a new Request Fulfillment, follow the steps below:

  1. From the Settings Sidebar, navigate to Workflow and Business Logic > Service Management > Service Catalog Items > Classification > Request Fulfillments.

    INFO: For more information on the Request Fulfillment classifier, see Administration Guide: Managing Request Fulfillments.

  2. Click New. The New Service Catalog Item Request Fulfillment dialog box opens.

  3. In the Request Fulfillment field, type a name. We recommend that you use the name of the Create Action as the Request Fulfillment value.
  4. In the Service Request Create Action list, select the Create Action that you configured earlier.
  5. Click OK.