Creating Tickets

Service Desk Tickets can be created in many different ways:

  • You can submit Tickets in the Desktop App using the usual methods for creating objects (for details, see Adding records).

  • You can create Tickets in the Web App.

  • If your organization uses the Self Service Portal, SSP customers can submit Incidents from the Self Service Portal.

  • Your Alloy Navigator administrator can configure the Mail Connector tool to automatically convert e-mail messages into Tickets.

  • You can also configure Alloy Navigator to automatically create Tickets according to a schedule (for details, see Managing Recurrent Tickets).