The Self Service Portal (SSP) is a Web interface for your customers and internal company users to the Service Desk,
In the Self Service Portal section of the Sidebar, you configure how end-users work with Alloy Navigator through the SSP. These end-users are referred to as Self Service Portal customers (SSP customers).
The Self Service Portal section includes the following subsections:
Workflow - for details, see Specifying workflow for the Self Service Portal
E-mail Templates - for details, see Modifying templates for SSP notifications
LDAP Authentication - for details, see Setting up LDAP Authentication for the SSP