Working with Service Catalog items
You create, edit, or delete SC items from the Service Catalog module. To access this module, select either Service Management > Service Catalog in the Sidebar, or Go > Service Catalogfrom the main menu.
Using the Module menu you can also categorize SC items. For details, see Categorizing objects, Managing service categories.
Service Catalog Item window
When you open a Service Catalog record, the Service Catalog Item window displays information in the top pane and a number of tabs.
The top pane includes the following fields:
ID - displays the auto-generated number of the Service Catalog Item.
Status - shows the status of the Service Catalog Item.
Below the top pane, the following tabs are available:
The Module menu of a Service Catalog Item window allows you to perform the following actions:
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Create new Service Catalog Item:
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Print out Service Catalog Item details:
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Print out a report for SC items:
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Click Print and choose Manage Reports from the pop-up menu.
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In a separate window, do one of the following:
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To browse a report, click New, in a separate window, select a report file and click Open.
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To view a report, choose a report from the list and click Run Report.
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To save a report, choose a report from the list, click Organize > Save As, specify the report name and click Save.
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To replace a report, choose the report from the list and click Rename, in a separate window, specify the file name and click Open.
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To hide/show a report in Print menu, select the report and click Organize > Hide from Print menu/Show in Print menu.
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To rename a report, select the report and press F2, in a separate window, specify a new report name and click OK.
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To delete a report, select the report and click Organize >Delete.
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Click Close.
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Refresh the window to reflect the latest changes:
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View all SC Item's dependencies:
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Create a Service Request for an Item:
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On the Actions pane, click SubmitRequest, specify its details (for details, see Service Request records) and click OK.
Related Information for Administrators:
Submitting Service Requests
Classification
Working with user-defined fields
Configuring object relationship