Related Objects tab

Updated in 2023.1

On the Related Objects tab, you can see the list of all objects related to the open object and manage these relations.

You can view related objects either as an interactive map (Viewing the Related Objects map), or as a grid. From both views you can:

• Open any related object to view or edit its details (double-click the related object).

• Create, modify, or delete a relation between this object and another one (for details, see Relating objects).

TIP: To filter the list of related objects by Tickets (includes Change Requests, Incidents, Problems, Work Orders and Service Requests ) , or by CIs (includes Computers, Hardware, Networks, Documents, Configurations, and Software Licenses) , use the drop-down list in the upper-left corner of the tab bar. To view all related object, select ALL.

Additionally, in View as map mode you can perform workflow actions on related objects directly from the relationship map. Clicking More Options (the icon with three vertical dots) next to a related object opens a context menu, presenting you with a range of actions to choose from.

The list of related objects includes:

• The objects directly related to the main object by using the commands on the Related Objects tab. For these related objects you can perform the following actions:

  • Changing the relationship type

  • Deleting relations

• The objects related through other commands, which are displayed at the same time in the Related CI, Related Problem, Change Request, and Associated CI fields (if applicable) on the General tab or on the Related Incidents tab of a Problem. These relations are available on this tab for viewing only. You can change these relations by editing the relevant fields.

• The objects related to the related objects. The relations are shown as a hierarchical grid tree or as a map (see Viewing the Related Objects map. When you access this tab, the tree may be collapsed. To expand a node and view the nested relations, click the black triangle (or the plus sign) next to the node name. To collapse a node, click the black triangle (or the minus sign) again. These relations are shown on this tab for viewing only. You can edit these relations from one of the directly related objects' records.

Related Information:

Working with Related Objects

Related Information for Administrators:

Configuring object relationship