Specific keyboard shortcuts in Alloy Navigator

This sections describes the shortcut keys that are available in Alloy Navigator modules and are not common for most Windows programs.

Shortcut key Action

CTRL+G

Find a Ticket by its ID, an Asset by its tag, or a KB Article by its number.

CTRL+ALT+F

Find objects using the Advanced Search tool.

CTRL+SHIFT+F

Find a solution (in Tickets and KB Articles).

CTRL+SHIFT+A

In open record, add an attachment.

CTRL+>

In an open record, close this record and open the details of the next record in the grid.

CTRL+<

In an open record, close this record and open the details of the previous record in the grid.

CTRL+ENTER

In the field provided with the ellipsis button, open a Select Object dialog box. In the field provided with the Open icon, open the Open dialog box.

CTRL+W

Close the active tab. Ignored if there is only one tab open.

CTRL+R

In the Person details window, browse for an image to add or change the person picture.

CTRL+O

In the Person details window, remove the person picture.

F4

In any text field, open the Snippets window to choose a snippet to insert.

For the full list of shortcut keys in Alloy Navigator, see Keyboard shortcuts.