Self Service Portal modules and naming conventions

When you configure the Self Service Portal (SSP), you specify which Alloy Navigator modules are available for users depending on the tasks you want them to perform:

  • Service Catalog

  • Incidents

  • Library

  • Approvals

  • Knowledge Base

  • Announcements

  • Assets

NOTE: For details, see the Web Configuration - Modules page.

In order to simplify Alloy Navigator for your customers and internal company users, the Self Service Portal (SSP) uses some naming conventions:

  • Incidents appear to SSP users as Tickets.

  • Library Items from Equipment Lending Library appear to SSP users as Equipment.