Adding Service Catalog Items

To add a Service Catalog item, follow the steps below:

1. From the Web App or Desktop App sidebar, navigate to Service Management > Service Catalog.

2. Under Categories, select a category for the new item.

3. Under Items [Category], click New > Service Catalog Item. The Create Service Catalog Item workflow dialog box opens.

4. In the Name field, type in the name for the new item.

5. Optionally: In the Description field, type in the description.

6. In the Service field, choose a Service to associate this Service Catalog Item with.

7. In the Type field, choose the type of the Service Catalog item: Access Request, Equipment Request, etc.

   INFO: In the Settings, the Alloy Navigator administrator can add custom types for Service Catalog items (Workflow and Business Logic > Service Management > Service Catalog Items > Classification > Types). For more information, see Administration Guide: Adding Values to Lookup Lists.

8. In the Request Fulfillment field, choose a Request Fulfillment for the Service Catalog item which you are adding.

   NOTE: The Request Fulfillment determines what Create Action creates a new Service Request for the delivery of the Service Catalog Item. If you cannot find a matching Request Fulfillment for your item, contact your Alloy Navigator administrator. For more information, seeAdministration Guide: Managing Request Fulfillments.

9. Optionally: If the service is paid, specify its price in the Price field.

10. Optionally: Click Attach to add attachments.

11. Click OK.