Managing user sessions

Each time a user logs in to the Desktop App, a new user session starts; when the user logs off, the user session ends.

The Accounts and Roles > User Sessions section displays the list of user sessions currently opened by users and allows you manage user sessions as follows:

Viewing license usage statistics

The Summary section at the top displays the session statistics:

Licensed Used Available Accounts Connected

Named Users

The total number of licensed named users.

N/A value indicates that the license does not support the Named Users model.

The number of existing named accounts.

(Same as Accounts.)

The number of available named accounts you can create.

(The difference between Licensed and Used).

The number of existing named accounts.

(Same as Used.)

The number of currently active user connections established under named accounts.

Concurrent Users

The total number of licensed concurrent sessions.

N/A value indicates that the license does not support the Concurrent Users model.

The number of active user sessions established under concurrent accounts.

(Same as Connected.)

The number of available concurrent sessions.

(The difference between Licensed and Used).

The number of created concurrent accounts.

The number of active user connections established under concurrent accounts.

(Same as Used.)

License usage chart

For visual representation of license usage statistics, the Accounts and Roles > User Sessions section includes a line chart showing license usage trends over time. This chart can help you to understand your actual license usage and reduce you licensing costs.

The vertical axis displays the number of user connections open in the Desktop App of Alloy Discovery. The horizontal axis is the timeline with an interval depending on the period chosen. You can customize the chart by choosing a license type and a period from the lists at its top.

If your license limits the number of named or concurrent users, the maximum available named or concurrent connections are shown as the dotted lines at the top of the chart. Depending on the gap between the maximum available and actual number of sessions over a period of time, you may want to review you licensing costs.

Viewing active user sessions

The Accounts and Roles > User Sessions section allows you to view all user sessions currently open in Alloy Discovery.

To view user sessions:

  • View the currently open user sessions in the grid. ClosedEach row in the grid contains the details about a particular user session.

    • Login - the login name of the user currently logged in to the Desktop App.

    • User IP - the IP address of the client computer.

    • Session Type - the type or the account under which the session is running: Concurrent or Named.

    NOTE: This column is available only if you have a combined product license that supports both Concurrent Users and Named Users models. For details, see Licensing models.

    • User Full Name - the user's Full Name.

    • Module Name - the Alloy Discovery module where the technician is logged in: Desktop App.

    • Last Activity - the timestamp of the most recent user's activity.

    • Logon Time - the last time that the user logged on to the Alloy Discovery.

    • Duration - the session duration (the difference between the Logon Time and Last Activity values).

The system automatically checks every ten seconds if new sessions have been started or active sessions have been ended, which practically makes the displayed list of active sessions always actual. You can also refresh the Last Activity and Duration values of currently open sessions manually by clicking Refresh (or pressing F5 on the keyboard).

Terminating user sessions manually

You may need to force users to log off (for example, to apply the permission changes you have made) or to close sessions that have a long period passed since the most recent user activity. The Accounts and Roles > User Sessions section allows you to terminate one or more user session.

To manually terminate one or more user sessions:

  • Select one or more user sessions and click Terminate.

Alloy Discovery will prompt the user that the session has been terminated by the administrator, and then close the Desktop App.

Terminating concurrent idle sessions automatically

When your product license supports the Concurrent Users licensing model that limits the number of active sessions under concurrent accounts, terminating idle sessions may help guarantee that no idle sessions are eating away your license resource. In addition, your security policy may require to terminate idle user sessions after a specified period of inactivity has passed.

The Accounts and Roles > User Sessions section allows you to configure Alloy Discovery to terminate idle user sessions and specify the idle timeout period.

NOTE: Auto-termination does not affect user sessions established under named accounts. If you want to close named sessions, terminate them manually.

To configure Alloy Discovery to terminate concurrent idle sessions:

  1. Select the Automatically terminate inactive Concurrent Users sessions after check box and specify the idle timeout period in minutes. You can disable the auto-termination option by clearing the check box.

  2. Click Save.

When the specified period of inactivity has passed, Alloy Discovery terminates the user session, informs the user that the session has expired due to an extended period of inactivity, and closes the Desktop App.