Release Notes | Self-Service Mobile

Alloy Self-Service Mobile Release Notes

Updated: June 25, 2026

The release notes below summarize the changes introduced in each version of the Alloy Self-Service mobile app for iOS and Android.

These release notes apply to both the Enterprise and Express editions of Alloy Navigator server. Differences between editions are noted where applicable.

1.1.43 (June 24, 2026)

New features

  • Added support for AI-powered workflow actions. Organizations that use AI-powered actions in the Self-Service Portal can now make them available in the mobile Self-Service experience, where they can help suggest solutions or perform other AI-assisted tasks.

    This feature requires Alloy Navigator Enterprise 2026 or later and administrator-configured AI-powered actions in Self-Service Portal workflows. AI-powered actions for self-service are not configured out of the box.

Enhancements and resolved issues

  • Updated the Alloy Software logo for a more consistent experience across the Alloy Software platform.

  • Improved the readability of Service Catalog items. Descriptions are now displayed at a more comfortable size, making them easier to read on mobile devices.

  • Minor bug fixes and internal improvements.

1.1.37 (December 31, 2025)

  • Minor bug fixes and internal improvements.

1.1.36 (December 5, 2025)

  • Minor bug fixes and internal updates.

1.1.32 (June 11, 2025)

  • Added support for push notifications. Receive real-time updates about tickets and requests directly on your mobile device, helping you stay informed about important events as they happen.

    This feature requires Alloy Navigator server 2025 or later. Available notifications depend on your Alloy Navigator workflow configuration and may require workflow updates by your Alloy Navigator administrator.

  • Dropdown lists now show user avatars and email addresses alongside full names when specifying service requesters or adding collaborators. This makes it easier to identify the correct user, especially when multiple people have similar or identical names.

  • Read-only text fields now allow selection with standard actions such as Copy or Share in ticket descriptions, knowledge base articles, and other content, with a long tap to select a word.

  • Currency values now display more clearly throughout the app.

  • Internal improvements and minor bug fixes.

1.0.29 (December 14, 2024)

  • Resolved an error that occurred on submitting service requests.

  • Minor bug fixes and internal updates.

2.3.77 (May 31, 2024)

  • The mobile app now correctly follows the date and time format configured on your device.

  • User experience in wizard-style action forms has been improved.

  • Implemented proper display of Knowledge Base articles.

  • Discontinued support for HTTP connections; secure HTTPS is now required.

    Contact your Alloy Navigator administrator for a new URL to sign in, if needed.

  • Other improvements and minor bug fixes.

1.0.27 (January 26, 2024)

  • Added support for a more secure Google OAuth authentication flow.

  • Minor fixes and internal updates.

1.0.24 (December 9, 2023)

  • Introduced seamless onboarding with no manual input required. New users can quickly access the system by scanning a QR code, which automatically fills in the URL and, if needed, their username.

    Contact your Alloy Navigator administrator to get the QR code.

1.0.20 (November 15, 2023)

  • Minor fixes and internal updates.

1.0.18 (July 14, 2023)

  • Added support for a custom display order of categories in the Knowledge Base and Service Catalog.

  • Additional workflow actions are now available in tickets and equipment reservations for organizations that use the Express edition of Alloy Navigator.

  • Added a flash mode option for taking pictures.

  • Fixed an error that occurred when moving to the next page in a wizard without filling optional fields.

  • Minor fixes and internal improvements.

1.0.16 (April 30, 2023)

  • Redesigned the login page with a simpler, smoother sign-in experience.

  • Added an eye icon to show the password as you type.

  • Added the ability to switch between multiple accounts and different servers, with your credentials remembered.

  • Added support for multiple ticket creation actions.

  • Minor improvements and bug fixes.

1.0.12 (January 25, 2023)

  • Added support for attachments. You can now attach photos, files, or other documents when reporting or updating issues.

  • Minor improvements and bug fixes.

Earlier versions

Changes for earlier versions are available upon request.