Online Help | Web App

Access denied because the limit of concurrent sessions has been exceeded


When you attempt to access Alloy Navigator Express, the following messages may appear.

Access to Alloy Navigator Express is denied because the limit of concurrent sessions has been exceeded. Please contact your Alloy Navigator Express administrator.


There are too many people accessing Alloy Navigator Express at this time. The Concurrent Users license limit has been exceeded.


Wait for a license to become available, and the seat is freed up. If the error continues to occur, contact your Alloy Navigator Express administrator to report the situation.

More information for administrators

This error message occurs when there are too many concurrent users at a time. Consider increasing your license limit or switch to a different licensing model.

TIP: To get information about your license limits, launch your Settings and go to General > License Management. For details, see Licensing models.

About licensing models

The User Access License identifies the number of technicians who can have access to the product. Alloy Navigator Express supports two licensing models: Named Users and Concurrent Users. Your product license can be based on the fixed licensing (either Named Users or Concurrent Users model) or you can use the mixed licensing (that combines both models).

NOTE: Only Technician accounts count against your product license. SSP Customer accounts have no license restrictions.