The Customers module lets you manage all the information related to organizations and people.
Lets you manage information about various organizations and their departments involved in your Service Desk Management and processes with your IT Assets.
Lets you manage information about physical locations of organizations involved in your processes.
Lets you manage information about any kind of individuals your organization deals with: employees including internal IT support technicians, external contacts sending requests for technical support, and customers.
Allows you to arrange technicians in groups based on the tasks they perform, which gives the ability to assign tickets to groups instead of particular technicians.