SSP AI Assistant Log

Introduced in 2025.3

The SSP AI Assistant Log provides detailed records of how the AI Assistant processes user requests in the Self-Service Portal. Each log entry captures the assistant’s prompt, the AI configuration used, and how internal knowledge sources were queried to generate a response.

This log helps administrators review AI behavior, troubleshoot unexpected results, and fine-tune AI configuration or knowledge content to improve response accuracy and relevance.

By default, the following views are available:

• All Time: Displays all AI Assistant log records

• Last 7 days: Displays records for the last 7 days

• Today: Displays records for the current date

Each log entry represents a single AI Assistant request and includes:

• Date and time when the request was processed

• User who initiated the request

• Prompt submitted to the AI Assistant

• AI parameters, such as:

  • AI provider

  • Completion model

  • Embedding model

• Vector database search details, including:

  • Search query

  • Number of matches found

  • Returned references (if any)

In this section, you can perform the following operations:

• To view a log record:

  • Double-click a record (or select it, and click View LogDetails). The log file opens.

• To delete one or several log records:

  • Select one or several records, and click Delete.

  • To delete all records, click Clear All.

  NOTE: Alloy Navigator Express automatically removes old log records after a specified number of days. To change that number, click Settings and enter a new number.

• To refresh the view:

  • The view automatically refreshes every ten seconds. To refresh it manually, click Refresh (or press F5).

• To configure log settings:

  1. Click Settings.

  2. Specify the number of days to keep log records before they are removed.

  3. Click OK.