Online Help | Web App
AI Assistant skills
Introduced in 2026
Skills are multi-step, task-focused flows that extend the AI Assistant's capabilities by combining built-in tools, instructions, and placeholders.
The AI Assistant for the Self Service Portal includes several built-in system skills, such as Knowledge Base search, ticket submission, equipment reservation, and search.
System skills are read-only. Review them to understand how skills are structured and how they use instructions, tools, and placeholders.