AI Assistant system prompt
Introduced in 2026
The AI Assistant for the Self Service Portal includes a default system prompt that defines its general behavior and tone. The default prompt is intentionally generic and permissive to support different organizations and industries.
You can add organization-specific instructions, communication rules, formatting requirements, or behavioral restrictions.
To edit the system prompt for the AI Assistant:
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Open the Admin Center.
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Go to Apps and Portals > Self Service Portal and select your portal instance, if needed.
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Open the AI Assistant page.
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On the General tab, select the Enable system prompt editing checkbox to enable prompt editing.
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Customize the prompt.
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Save your changes
To revert to the original system prompt, click Restore Default.