Child Tickets tab
This tab displays the child
All Descendants - displays a flat list of all descendants that the Ticket has, i.e. its
children and grandchildren. Unlike the Hierarchy Tree view, this view displays only Tickets but not the relationships between them.
Children Only - displays only the
child Tickets that the Ticket has (immediate children).
Hierarchy Tree - displays a hierarchical tree of all descendants that the Ticket has, i.e. its children, grandchildren, great-grandchildren, etc. Unlike the All Descendants view, this view displays the relationships between
Tickets. To expand a node and view the nested relations, click the black triangle on the left of the Ticket. To collapse a node, click the black triangle again.
NOTE: You cannot move items up or down the tree on the tab.
You can manage
To open a
child Ticketin a separate window, double-click it in the grid.
To create a new
child Ticket, perform Create Child Ticketaction that is typically available for Tickets. Alternatively, you may click New on the Module menu and if the New menu contains commands for creating child Tickets, select the appropriate command.
To delete a
child Ticket, click it in the grid and click Delete.