Notifying requesters and other technicians
Typically, the
You can notify requesters and assignees by performing the following workflow actions from the Actions menu or Action Bar:
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Communications > Notify Requester - this action is typically available if you are not the requester.
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Communications > Notify Requester's Manager - this action is typically available if the requester has a manager.
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Communications > Notify Technician - this action is always available. You use it to notify any Technician.
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Communications > Notify - this action is always available. You use it to notify any Person.
The e-mail notifications are sent to the Persons' primary e-mail addresses. Your administrator may configure Alloy Navigator Express to automatically send notifications when the Ticket