Online Help | Desktop App

Key Features

Updated in 8.3

Alloy Navigator Express ' key features include:

Alloy Navigator Express allows you to quickly organize and take control over the most critical aspects of your IT infrastructure, empower your staff to be effective and flexible, raise the levels of customer satisfaction, and improve the efficiency of your company as a whole.

  • Service Desk with Auto Routing, Workload Balancing, and Escalations

  • Change Management with multiple robust approval methods

  • Email-to-ticket automation with the ability to update existing tickets via e-mail

  • IT Assets and Consumables

  • Contract Management

  • Knowledge Base

  • Integration with 3rd party IT management tools

  • Self Service Portal for end-users

  • Web App and Mobile App for technicians and administrators

  • Network Discovery

  • On-Demand Audit of Windows, Linux, and macOS computers

  • Announcements

  • Calendar Views

  • On-demand and scheduled reports

For a detailed overview of the product, see our web site.