Specifying Related Asset template for Ticket records

Updated in 2021

Ticket records have the Related Asset field, where users can associate the ticket with a related asset (Computer, Inventory Item, Library Item, or Software License).

When the user specifies a related asset for the Ticket, the Related Asset value is displayed as a combination of various object attributes. You can configure a template to define how Alloy Navigator Express displays the value in this field.

To customize the template for the Related Asset field:

1. In the Settings App, navigate to Customization > IT Assets > Options from the sidebar.

2. Under Related Asset Template, review the default template, where the following placeholders are used:

   • [Class]: Object class

   • [Type]: Object type

   • [ID]: Object identifier

   • [Asset Tag]: Object Asset Tag

   • [Name]: Object name

3. Modify the template as needed using one of these options:

   • Select another pre-defined template from the Current Template list.

   • Create your own template by typing placeholders in the desired order and separating them as you need.

   NOTE: When a Related Asset object has any of template attributes missing, it will be displayed as a space.

4. Click Preview and preview an example of theRelated Asset field value with your template applied.

5. Click Save.

Related Information:

Specifying Full Name and Address templates for Persons