Exporting configuration settings

You can export either the entire Alloy Navigator Express configuration defined in the Settings App or only selected parts of it.

The largest portion of the configuration represents your business logic. This logic is built from many interrelated configuration entities that are organized by object class.

For example, the configuration for Tickets may include Actions, Templates and other workflow items and components, as well as user-defined fields, user macros, etc. In other words, it includes all settings from the Customization > Service Desk> Tickets section of the Settings App. Some configuration entities, such as actions, are also linked to security roles in your organization.

All configuration settings that together define the business logic for one object class are referred to as a complete workflow pack.

Exporting a complete workflow pack allows you to mark the export file as complete. A complete file contains every component required to fully implement the business processes for the selected object class, including classification tables, Templates, Actions, E-mail Notifications, and security roles. When such a file is imported, the system replaces all existing components for that object class with the components from the file and therefore replaces the current business logic.

If you do not want to replace existing configuration during import, you can create a regular output file instead. Regular output files can contain any subset of configuration settings, such as individual Templates, Actions, dashboard widgets or user-defined fields. When you import settings from a regular .xml file, the system adds the new settings to your existing configuration and does not overwrite what is already defined.

To export configuration settings:

1. Choose the configuration settings to export:

   • To export all settings specified in the Settings App:

     • Click File > Export and Import > Export All Settings on the main menu.

       NOTE: Your export file will contain the entire workflow configuration for all object classes, with all existing security roles, support hours, Mail Connector settings, etc.

   • To export a complete workflow pack for an object class:

     • Select the required class in the Customization section and click Export Selected Settings on the Standard toolbar.

     TIP: For example, to export all workflow settings for Tickets, navigate to the Customization > Service Desk section and select Tickets in the Settings App sidebar.

   • To export settings for a particular Settings App section:

     • Navigate to this section using the side bar and click Export Selected Settings on the Standard toolbar.

     To export individual settings records:

     • Expand the Settings App section, select one or multiple records in the right-pane, and click Export Selected Settings on the Standard toolbar.

2. The Configuration Export Wizard starts. On the Welcome page, click Next.

3. If you are exporting a complete workflow pack, the Create a complete workflow pack page opens. Choose one of the following options:

   • Mark the output file as complete: Select this option if you plan to use the file to replace workflow settings in the current or another database.

     The complete output file contains all configuration settings for the selected object class (all settings specified in the Customization > [Module] > [Object Class] section of the Settings App) , including related security roles for exported workflow actions .

     NOTE: Complete files cannot be modified. You cannot append additional configuration settings to them.

   • Create a regular output file: Select this option if you do not intend to replace existing settings.

   Click Next.

4. On the Specify the export file page, choose where to save the XML file:

   • To create a new file, specify its location and the file name, then click Next.

   • To export to an existing file, browse to the file and click Next. On the Export to and existing file page, choose whether to overwrite the file or append new data.

   NOTE: If you have selected a complete file, you can only overwrite it because complete files cannot be modified.

5. On the File Description page, optionally enter a description, then click Next.

6. When Alloy Navigator Express informs that the export has completed successfully, click OK.

Related Information:

Importing configuration settings