What's new in version 2025.1.1

July 2025

Version 2025.1.1 is a maintenance release. It addresses issues reported in previous versions and includes several improvements.

Smarter ticket linking for email replies in CC scenarios

The Mail Connector now more accurately links reply emails to existing tickets, even when the auto-added MessageID tag is missing. This update specifically addresses a scenario where a CC'd user replies to an email without the tag, which previously caused duplicate tickets to be created. Now, such replies are correctly associated with the original ticket, reducing confusion and preventing unnecessary ticket clutter. This change helps keep conversations consolidated, simplifies technician workflows, and improves the overall experience for both requesters and CC'd participants.

Push notifications in self-service apps have been expanded beyond the "Notify Requester" action to cover key events like ticket creation, resolution, and satisfaction surveys. No need to refresh the app or check your inbox — everything shows up in real time, keeping users informed and in the loop.

Previously, the Owner and Last Logged User values were sometimes missing in Computer records in Alloy Navigator Express, despite the data being available in AlloyScan. This was due to limitations in how the default AlloyScan Sync business logic matched user information. The matching process has been refined, and user details from AlloyScan now appear correctly in Alloy Navigator Express.

Resolved an issue that could cause the Web App to become unresponsive on the sign-in screen in certain multi-user environments.

Resolved an issue with selecting Bill To and Ship To addresses in Purchase Orders. Address details are now correctly populated from the selected Company Address record, rather than defaulting to the last address in the list.
Addressed an issue where vendor details, such as FEIN and contact information, were not populated in a Purchase Order if the vendor was selected after the PO was initially created without one (e.g., via direct modification or the "Add Line Item" action). Vendor selection now correctly updates the Vendor Details section.

The Tracked Software form now supports multi-select for all Allocate a commands on the Allocation tab, enabling faster and more efficient many-to-many license assignments.

Addressed an issue with loading View-type dashboard widgets. These widgets display lists of data views along with record counts. Previously, if a widget included custom views with resource-intensive queries that took over 30 seconds, it could delay the entire dashboard from rendering. These widgets now load independently, allowing the rest of the dashboard to appear promptly, even if some counts take longer to load.

Corrected an issue where the Last Activity field, representing an activity record, was incorrectly available for string comparisons using "equals" in Business Policies. It is no longer offered as a comparison option, preventing confusion.

Resolved an issue that caused errors related to invalid decimal and thousand separators in certain Admin Center sections when using non-US browser locales. The Admin Center now correctly handles numeric formats across all user language settings.

Our Admin Center vs. Settings App article has been updated to better reflect how the availability of administrative settings differs between Cloud and On-Premises deployments. Based on user feedback, explanations have been added to clarify why certain settings, such as License Management, are view-only in Cloud deployments.

INFO: The full list of differences between Cloud and On-Prem can be found here: Installation Guide: Alloy Navigator Express Cloud (SaaS).