Convert Messages in Microsoft Teams into Tickets in Alloy Navigator Express

Introduced in 8.5

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective. See how you can create a zap that will convert messages in a Microsoft Teams' channel into Tickets in Alloy Navigator Express.

TIP: Check out all our ready-to-use integrations with Microsoft Teams.

  1. In Zapier, click Make a Zap!

  2. Create a Trigger:

    1. Select Microsoft Teams and New Message Posted to Channel.

    2. Sign in to your Teams account. An approval from your Teams administrator may be required.

    3. Under Customize Message, choose a team and a channel.

    4. Let Zapier see if it can find data in your Teams.

      Send a test message to the Teams channel. Note that all message fields are available: user: displayName, subject, body: content, mentioned: user: displayName, etc. 

  3. Create an Action:

    1. Choose Alloy Navigator Express and Create Ticket.

    2. Choose your existing Alloy Navigator Express connection (which consists of the API endpoint and the account credentials).

      INFO: For details, see Alloy Navigator Express API endpoint URL and Alloy Navigator Express account for integration.

    3. Configure your Ticket template by mapping fields captured in Teams to Ticket's fields.

  4. When you are ready to test the Zap, click Continue and send a test message to the channel in Teams. Wait a minute and see a new Ticket submitted in Alloy Navigator Express.

Once you turn on the Zap, Zapier will automatically convert messages into Alloy Navigator Express Tickets.