Specifying Related Asset Template for Ticket Records

Ticket records have the Related Asset field, which can be used to associate the Ticket with a related asset (Computer, Inventory Item, or Software License).

When a user specifies a related asset for a Ticket, the Related Asset value is displayed as a combination of various object attributes. You can configure templates to define how Alloy Navigator Express displays the value of this field:

1. From the Sidebar, navigate to Customization > IT Assets > Options.
2. Under Related Asset Template, see the current Related Asset template, where the following placeholders are used:
   • [Class]— the object class
   • [Type]— the object type
   • [ID]— the object identifier
   • [Asset Tag]— the object Asset Tag
   • [Name]— the object name
3. Change the template as needed using one of the following options:
   • Select another predefined template from the Current Template list.
   • Create your own template by arranging placeholders in the desired order and separating them as you need.

     NOTE: When the Related Asset field displays an object that does not have an attribute used in the template, the placeholder will insert a blank space.

4. Click Preview to see an example of the Related Asset field value with your template applied.
5. Click Save.