Specifying Related Asset Template for Ticket Records

Ticket records have the Related Asset field, which can be used to associate the ticket with a related asset (Computer, Hardware, and other objects).

When a user chooses a related asset for a ticket, the Related Asset field displays a list of objects, each shown as a certain combination of object attributes, such as object class, object ID, and object name. For example, the Related Asset field may look like this:

Alloy Navigator Express displays Related Asset values using a special template. If you want to add more attributes to these values or change their order, you can customize the Related Asset template using the Settings App. There, you can select from predefined templates or create your custom combination of attributes.

INFO: For instructions, see Settings App Help: Specifying Related Asset template for Ticket records.